Last updated November 10, 2026
Refund policy.
This page covers cancelling PrettiNotch Pro and getting money back. Pro is sold through our payment provider, who acts as the seller of record, so refunds are paid out by them to the card or account you paid with. It's part of our terms of service.
Cancel any time.
From the app, in Settings › Usage › Manage subscription. No emails or calls needed.
Pro lasts until the period ends.
After you cancel you keep Pro until the end of the month you've paid for, then move to Free.
7 days to change your mind.
Ask within 7 days of your first Pro payment and we'll refund it in full.
Billing mistakes are on us.
Charged twice, charged after cancelling, or charged the wrong amount: we refund the mistake.
Cancelling
Open PrettiNotch on your Mac and go to Settings › Usage › Manage subscription. That opens your subscription page with our payment provider, where you can cancel, change your card or download invoices. If you can't get to the app, write to privacy@prettiflow.com from your account's email address and we'll cancel it for you.
After you cancel
- You won't be charged again.
- You keep Pro until the end of the period you've already paid for. After that your account moves to Free, with Free's daily usage.
- Nothing on your Mac is touched: your memory, notes and settings stay exactly where they are.
- You can subscribe again whenever you like.
Your first payment
If Pro isn't right for you, ask for a refund within 7 days of your first Pro payment and we'll refund it in full. You don't need to give a reason. When we refund it, your account moves to Free straight away.
This applies to the first payment of your first subscription. Later monthly renewals aren't refunded for part-used months; cancel before the renewal date to avoid the next charge.
Billing mistakes
If something went wrong with a charge, we refund the mistaken amount in full, whenever it happened. For example, if you were:
- charged twice for the same period,
- charged after you cancelled,
- charged a different amount from the price you agreed to,
- charged for Pro you couldn't use because of a fault on our side that we couldn't fix.
How to ask
- Write to privacy@prettiflow.com from the email address on your PrettiNotch account.
- Tell us the date and amount of the charge, or forward your receipt.
- We usually answer within two business days. Once a refund is approved, our payment provider sends it to your original payment method; your bank may take 5 to 10 business days to show it.
- Please write to us before disputing a charge with your bank. It's quicker for you, and a dispute can freeze your account while it's looked into.
Your rights
Nothing in this policy takes away rights you have under the consumer law where you live. If the law gives you a longer period to cancel or a right to a refund in a situation not covered here, we honour it.
Questions about a charge are welcome at privacy@prettiflow.com.
Prettiflow Inc.